cancel
Showing results for 
Search instead for 
Did you mean: 

App not working

Frenchy
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

My 02 app has stopped working . It will not let me get past the log in I just get a message saying oops something went wrong. My phone is iPhone 6 Plus and has been installed for years. I have visited the 02 shop but they tried everything (cleared cache,deleted and installed et etc) but couldn’t resolve the problem. Strangely my wife’s iPhone 5 has also just developed this problem. I wondered if o2 had upgraded the app past iOS 12 but not the case apparently.

can anyone help ?

Message 1 of 3
497 Views
2 REPLIES 2

Cleoriff
Level 94: Supreme
  • 130402 Posts
  • 838 Topics
  • 7608 Solutions
Registered:

@Frenchy 

Have you tried deleting the app and reinstalling it?

That often does the trick.

Veritas Numquam Perit

Girl in a jacket
Message 2 of 3
490 Views

MI5
Level 94: Supreme
  • 152968 Posts
  • 652 Topics
  • 29194 Solutions
Registered:

@Frenchy 

iOS12 is the minimum requirement https://apps.apple.com/gb/app/my-o2/id325533754

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 3
488 Views