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App not working

Frenchy
Level 1: Joiner
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My 02 app has stopped working . It will not let me get past the log in I just get a message saying oops something went wrong. My phone is iPhone 6 Plus and has been installed for years. I have visited the 02 shop but they tried everything (cleared cache,deleted and installed et etc) but couldn’t resolve the problem. Strangely my wife’s iPhone 5 has also just developed this problem. I wondered if o2 had upgraded the app past iOS 12 but not the case apparently.

can anyone help ?

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Cleoriff
Level 94: Supreme
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@Frenchy 

Have you tried deleting the app and reinstalling it?

That often does the trick.

Veritas Numquam Perit

Girl in a jacket
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MI5
Level 94: Supreme
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@Frenchy 

iOS12 is the minimum requirement https://apps.apple.com/gb/app/my-o2/id325533754

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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