Anyone ever send there phone for repair and it didnt come back

[edries78681]

Any one ever send there phone for repair and it didnt come back

[jonsie · Accepted solution]

There have been instances where a customer has had to get the complaints department involved

Usually sorted out eventually

https://www.resolver.co.uk/companies/o2-complaints?territory_id=5

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

[Breanna]

Hi @edries78681 were you able to get in touch about your phone?

[JustinO]

I'm still waiting 2 weeks later but ive been told I'm getting a 2nd hand phone as replacement (even tho the phone i sent was 6 weeks old)