Another partial porting problem

[Nufkamp]

I received two PAC codes to port both my wife and my numbers across to Tesco mobile. This was due to complete on 4th July, but only seems to have partly happened as we can both make calls and send texts but cannot receive either. I keep being told that Tesco customer service is on the case but there's no update on what they're doing. Any attempt to phone our numbers results in a message saying the number is either incorrect or not recognised. Can anyone at O2 check our numbers in the translation tables to see if the issue is at the O2 end please? 

[gmarkj]

You would need to contact customer services to do something like that @Nufkamp 

Call them on 202 or 0344 809 0202 if you were pay monthly, or 4445 or 0344 809 222 if PAYG (or use 0800 032 1402 if you have no other line, and you can use Skype for free - Guide: A Guide to Skype ).

Alternatively you can message on social media: 

Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG)

[Nufkamp]

Hi. I just phoned O2 customer services, because this number and account now belongs to Tesco mobile they are unable to help me.