Amazon Prime as a Volt Benefit

[Pip7]

Hi

I am a Virgin Media customer who very recently upgraded to a Volt package and joined O2 as a result. On the phone yesterday, VM customer services assured me multiple times that I would be able to select from either (1) 12 months Disney+ or (2) 12 months Amazon Prime.

When I go to my O2 account, it does not offer me either of these two options as a selectable benefit. I can see an option for 6 months Disney+, not 12 months as advertised, and there is no reference whatsoever to Amazon Prime. That is some serious mis-communication / mis-selling. I will be taking this up with Virgin Media as well, but I wanted firstly to alert you to what VM are promising their customers, and secondly to ask whether there is any way for me to access the Amazon Prime benefit described to me by VM. 

Thank you

P

[MI5 · Accepted solution]

@Pip7 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

[Pip7]

@MI5 

Thanks for the swift reply. I hoped someone from O2 might occasionally browse these boards, but I take your point

Would you believe I'm not on any of those platforms you mentioned. It's genuinely hard to get in touch with companies these days...

Ah well, thanks for the advice.

Pip

[MI5]

@Pip7 

If you need to call O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

[Pip7]

Thanks @MI5 

That is a super helpful bag of tips.

Much appreciated!

[MI5]

Best of luck @Pip7 👍