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All of a sudden not receiving OTP from Paypal and others using two step authentication, HELP!

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xsiv
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on ‎17-07-2023 22:02

on ‎17-07-2023 22:02

Hi,

All of a sudden my phone has stopped receiving OTP from Paypal and others using two step authentication, strangely it seems to have coincided with termination of Virginmedia contract.  O2 Support this is causing me real issues accessing my finances and needs sorting ASAP! 

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MI5
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on ‎17-07-2023 22:05

on ‎17-07-2023 22:05

@xsiv 

This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151821 Posts
  • 650 Topics
  • 28844 Solutions
Registered:

on ‎17-07-2023 22:05

on ‎17-07-2023 22:05

@xsiv 

This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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xsiv
Level 1: Joiner
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on ‎17-07-2023 22:09

on ‎17-07-2023 22:09

Thanks MI5, thought I'd try here first as sometime techs monitor the the forums. No worries, will try twitter as don't use FB.

 

Thanks again

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