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Age verification without credit card

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Jjr1
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on ‎21-09-2020 18:23

on ‎21-09-2020 18:23

I have tryed Calling 0800 902 0217. And it just ends call I want to confirm iam over the age of 18 but I don’t have a credit card can you please email me and help me
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O2Richard
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on ‎22-09-2020 14:35

on ‎22-09-2020 14:35

Thanks @MI5 

 

Hi @Jjr1 

 

For Pay and go you will need to go into an O2 store with official documentation this can be a passport or driving licence as proof you are 18 or above

 

 

Former Guru team member

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Cleoriff
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on ‎21-09-2020 18:30

on ‎21-09-2020 18:30

@Jjr1 

Follow the info here Guide: O2 Age restriction 

You could go instore with some ID driving licence, or passport, proof of address.

Veritas Numquam Perit

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MI5
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on ‎21-09-2020 20:14

on ‎21-09-2020 20:14

@Jjr1 

If you are pay monthly, just turn it off in your MyO2

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Jjr1
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on ‎21-09-2020 20:50

on ‎21-09-2020 20:50

I’m not I’m pay as you go but if I hav like so much money on my phone each month it gives me the next month bundle and I wanna chat to someone to verify my age but don’t have a credit card and the o2 number goes so far and says sorry no one can answer ur call good bye and cuts off
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MI5
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on ‎21-09-2020 20:57

on ‎21-09-2020 20:57

@O2Richard @Thomaso1 can you help?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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O2Richard
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on ‎22-09-2020 14:35

on ‎22-09-2020 14:35

Thanks @MI5 

 

Hi @Jjr1 

 

For Pay and go you will need to go into an O2 store with official documentation this can be a passport or driving licence as proof you are 18 or above

 

 

Former Guru team member
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