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After porting my number my phone doesn't ring for incoming calls

Riayn
Level 1: Joiner
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I recently had my number ported over from Vodafone and all seemed to go well, I can receive SMS messages and use FaceTime & iMessage and my number is showing up as the number that I ported over.  The only issue is when someone calls me my phone doesn't ring nor does it register a missed call. The only reason I even knew someone was trying to call me was when I got an O2 alert SMS message that someone on my contact list had tried to call me.

Does anyone know what might be causing this issue? 

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MI5
Level 94: Supreme
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@Riayn 

Turn off call alert and reset your voicemail timeout.

All in this guide Guide: All you need to know about O2 Voicemail 901 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 127457 Posts
  • 614 Topics
  • 22137 Solutions
Registered:

@Riayn 

Turn off call alert and reset your voicemail timeout.

All in this guide Guide: All you need to know about O2 Voicemail 901 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Riayn
Level 1: Joiner
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Thanks so much MI5.  I have implemented the changes you have suggested.  Let's hope it fixes the problem.

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