Address Drop-down not popping up for ANY address entered

[jamiii]

Hello,

Trying to renew my rolling data plan atm and have tried two separate cards (one being my partner’s and having a completely separate billing address) for both cards im getting the error message that ‘We couldnt find an address, Please try again.’

What do I need to do to fix this? I have to commute daily and that would be pretty hard without data 

[MI5]

@jamiii 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this or call 4445
Thanks

Guide: How to find help & contact O2