cancel
Showing results for 
Search instead for 
Did you mean: 

Adding a device to MYO2 and enabling wifi calling

DD__
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I have recently joined O2 on a sim only contract. I am using an unlocked iphone11 Pro that I have owned for some time. I am unable to enable wifi calling on my handset and unable to add my device to MYO2 to enable it there. I have spoken with CS and they also could not find a solution. Any suggestions welcome. Thanks

Message 1 of 7
246 Views
6 REPLIES 6

Cleoriff
Level 94: Supreme
  • 111688 Posts
  • 800 Topics
  • 6550 Solutions
Registered:

@DD__ 

For wifi calling you first need a supported phone.

A list of those can be found here  https://www.o2.co.uk/connectivity/wifi-and-4g-calling

Then O2 need to activate it on your account first, if not done so already.

Call them on any of these numbers Guide: Coronavirus Community Help and Support 

Once that's done, you need to enable it in your MyO2  http://www.o2.co.uk/myo2

And turn it on with the toggle on your device.

wifi calling myo2.PNG

Veritas Numquam Perit

Girl in a jacket
Message 2 of 7
240 Views

DD__
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Thanks but already tried all that. CS were unable to resolve. 

Message 3 of 7
221 Views

MI5
Level 94: Supreme
  • 127421 Posts
  • 614 Topics
  • 22123 Solutions
Registered:

@DD__ 

You also need the iData bolt on applying to your account.

I'll ask @O2Georgina to look into this for you in the morning.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 7
219 Views

O2Georgina
  • 200 Posts
  • 0 Topics
  • 7 Solutions
Registered:

Thanks for the tag @MI5 

@DD__  I will private message you now

signature
Message 5 of 7
205 Views

DD__
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Thanks for putting me in touch with @O2Georgina  All resolved now 🤗

Message 6 of 7
188 Views

MI5
Level 94: Supreme
  • 127421 Posts
  • 614 Topics
  • 22123 Solutions
Registered:

You're welcome @DD__ 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 7 of 7
182 Views