Account suspended Fraud

M336 · ‎07-07-2023

Hi,

So my phone was stolen over a week ago now and I’ve been trying to get a new phone however there has been a fraud block placed on my account. I have been in touch with numerous online representatives and have been swapped around by numerous teams. I’m still without access to my number so unable to check my bank, log into emails etc. Can someone please help me out??

M336 · ‎07-07-2023

Just to add that I have also emailed the fraud team on multiple occasions and have not got one response back yet

MI5 · ‎07-07-2023

@M336

Maybe @O2Emma can help you?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2Emma · ‎07-07-2023

Afternoon @MI5 I will pick this up thanks.

Hi @M336 I will send you a private message to look into this for you.

Breanna · ‎10-07-2023

Was @O2Emma able to help you out with this @M336?

O2Emma · ‎10-07-2023

Hi @Breanna I am waiting for further information regarding the Fraud issue.

O2

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