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Accidentally brought charger and Sim

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B-e-n
Level 1: Joiner
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on ‎03-07-2023 07:27

on ‎03-07-2023 07:27

I tried to upgrade my phone yesterday to a GooglePixel 7 pro. I kept trying to go to checkout but i got a popup message saying i couldn't continue.

I tried emailing my basket to try again but to no avail. After chatting to an Agent for 90 minutes trying to go through with the purchase, Eventually i stopped trying.

But i saw on my email this morning that a 5G sim card is being delivered today for (£0.00)

Along with a  Anker 20W Wall charger for (£16.99)

Is there anyway i can refund and return these items since i wont be getting the phone? Many Thanks

 

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MI5
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on ‎03-07-2023 07:59

on ‎03-07-2023 07:59

@B-e-n 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151776 Posts
  • 650 Topics
  • 28843 Solutions
Registered:

on ‎03-07-2023 07:59

on ‎03-07-2023 07:59

@B-e-n 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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