Accessing my account

[Hillwest]

I am unable to access My02. I keep getting a default message saying that as I am new to 02 I am not able to get access yet. I have been a 02 customer for years! How can this be rectified because at the moment I cannot see my bills or any other account information. 

[TallTrees · Accepted solution]

Hi there @Hillwest 

Welcome to the o2 Community forum 

Sorry to hear things have gone wrong

I can only say that you need to contact O2 customer services 

I can give you a few guides here

Guide: How to find help & contact O2 

Or if it suits you contact o2 customer services on social media you can leave them a message here:

O2 Social Media

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