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Accessing info on the app

Liz59
Level 1: Joiner
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on ‎22-02-2024 07:52

on ‎22-02-2024 07:52

Hi I have been with o2 a while now, I was with virgin. It has been impossible for me to access your app to see my usage bills etc as needed. Went into o2 shop they cannot help either. Can you sort this for me please?  It’s an app it should be straightforward instead it’s really frustrating 

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MI5
Level 94: Supreme
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on ‎22-02-2024 07:59

on ‎22-02-2024 07:59

@Liz59 

Can you log in online https://mymobile.o2.co.uk/ ?
If so, try deleting the app, rebooting your phone and then reinstall the app.
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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