cancel
Showing results for 
Search instead for 
Did you mean: 

Accessing Data in Europe

JP107no
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I could not access data while travelling in Paris. Is this a setting issue or contract issue?

 

Message 1 of 4
112 Views
3 REPLIES 3

Bambino
Level 78: King of Kings
  • 19808 Posts
  • 961 Topics
  • 2810 Solutions
Registered:

@JP107no It would have been a setting issue. You would need to speak to customer service to check that roaming is enabled on your account.
Call 202 from your mobile or 0344 809 0202 or 0800 032 1402 from any phone or numbers here: Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 2 of 4
104 Views

MI5
Level 94: Supreme
  • 127410 Posts
  • 614 Topics
  • 22123 Solutions
Registered:

@JP107no 

If it was just data and calls and texts were working it would be an apn setting issue.

If you have an iPhone you need to check with O2 that you have the iData bolt on enabled on your account.

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 3 of 4
80 Views

RafaC
Community Manager
Community Manager
  • 1158 Posts
  • 79 Topics
  • 3 Solutions
Registered:

Hey @JP107no were you able to sort it out?

Message 4 of 4
74 Views