A52 Samsung screen flickering and freezing

[JBrown]

Hi both my mine and my husband's new A52 phones have the same fault - the screen flickers from the bottom up to approximately half way with vertical lines and freezes.  We have tried rebooting etc but the fault still occurs.  Sometimes it is when a call comes in other times it is just when the screen is lit up.  I've tried to "talk" to someone on the online chat but waited for ages and now cannot find the link again.  Both phones were new as of 24th May 2021 and are on a pay monthly contract.  The fault started approximately 6 weeks ago.

[MI5 · Accepted solution]

@JBrown 

Personally, I'd go straight to Samsung https://www.samsung.com/uk/support/contact/

[TallTrees]

Hi there @JBrown 

Welcome to the o2 Community forum. 

Sorry to hear your Samsung phones have gone faulty.  

Good advice to go to Samsung. 

I would also try to contact o2 customer services and inform them. (Chat is good for regular and simple problems in my view)

Good time to call is 08.00am. 

Good luck and best wishes 

[JBrown]

Thankyou all