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Rizza · ‎19-11-2021

Hi.

Ive just updrated to samsung galaxy s21 5g.

Now, my question might be a silly on so bear with🙈

Ive got sent a SIM with the phone but im already with 02. I had samsung galaxy s9 before upgrate. Do I need to change the SIM card to be compatable with 5g or is it already on the phone?

Thankz

madasaf1sh · ‎19-11-2021

@Rizza

Yes you need to do a sim swap to the new sim to avail of 5G in areas that have 5G coverage.

There is full information on the Sim wallet on how to do a sim swap 🙂

If you use your current Sim it will only be 4G services.

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

View solution in original post

madasaf1sh · ‎19-11-2021

@Rizza

Yes you need to do a sim swap to the new sim to avail of 5G in areas that have 5G coverage.

There is full information on the Sim wallet on how to do a sim swap 🙂

If you use your current Sim it will only be 4G services.

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

Rizza · ‎19-11-2021

Ah okay thank you very much for your reply

MI5 · ‎19-11-2021

@Rizza

Sim swap process here Guide: Sim Swap: a mini guide 2017 update

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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