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5g not working

Mark32
Level 1: Joiner
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Only 4g is working on my new iPhone 13pro when it’s 5g 

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MI5
Level 94: Supreme
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@Mark32 

Are you in a 5g area O2 Service Status

Did you sim swap to the new 5g sim card provided with phone Guide: Sim Swap: a mini guide 2017 update 

Is 5g enabled in settings?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151776 Posts
  • 650 Topics
  • 28843 Solutions
Registered:

@Mark32 

Are you in a 5g area O2 Service Status

Did you sim swap to the new 5g sim card provided with phone Guide: Sim Swap: a mini guide 2017 update 

Is 5g enabled in settings?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
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