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5g not working on my iPhone 13

Aa749ron
Level 1: Joiner
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Moved my o2 sim to my new iPhone 13 and 5g isn’t working in 5g areas even when other o2 user have a strong 5g signal.

 

settings are all set to 5g matching other phone that work, do I need to do anything with o2 to sort this?

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madasaf1sh
Level 67: Unsung hero
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Registered:

@Aa749ron 


Do you have a 5G  sim card?? If not you need to contact o2 to request one, and you have 2 options either pop into an o2 shop and get a replacement sim card, you will need photo ID, or If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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madasaf1sh
Level 67: Unsung hero
  • 5604 Posts
  • 32 Topics
  • 1803 Solutions
Registered:

@Aa749ron 


Do you have a 5G  sim card?? If not you need to contact o2 to request one, and you have 2 options either pop into an o2 shop and get a replacement sim card, you will need photo ID, or If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





Message 2 of 2
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