5G not connecting

[Dave39]

 5G is not connecting to my Samsung A54 so I cannot use my phone away from wifi. Tried all the options i.e reboot etc. Any reason for this and what to do to restore 5G

[madasaf1sh]

@Dave39 

Are you in a 5G Area, do you have a 5G SIM card, are you on PAYG or Pay Monthly... 

Try going into the settings and choosing 4G and seeing if you can connect

[Enlli]

Are you talking about mobile data?

[Oxonian]

This is worth looking at @Dave39 :-

My Network App - Find Out More About Your Network Coverage | Apps | O2

https://www.o2.co.uk/apps/my-network

Understand your network coverage

With the My Network app you can keep an eye on your coverage, wherever you are. Download the app and you’ll be able to:

- check the status of our network in your area – you don’t even need to enter your postcode

- test your network speeds

- report any issues with your service.

It’s simple to use and means that you can check the network without having to visit the main site or even enter a postcode.