5G no internet but did not drop down to 4G that had a service

[AnnaRW]

I was put last night in Nottingham. My phone and tariff has 5G. It said I had a 5G service but I got no internet. My husband who is with EE was happily using 4G next to me.  I checked today on your sight at postcode  (NG1 5AL)I was at has no 5G service.  

I have a iPhone 13 pro 

Mobile data --> Voice & Data  = 5G Auto 

What is the fix. This is not the 1st time I have noticed this.  Your doc says that the phone should detect and drop down to 4G it did not, it dropped to 3G but bumping back to 5G.  

[MI5]

@AnnaRW 

In these situations, rebooting the phone usually sorts it out.

[AnnaRW]

Thanks I have done that . Will test it over the weekend as I am out and about.  Is there anywhere I can check  on the phone that it is working optimally.  5G when it works so far seems slow initially and then bursty.   

[Enlli]

That area is not officially covered by 5G but is on the fringe of a 5G area.

I have seen this before on O2, EE and Vodafone where the phone reports 5G but cannot connect to a signal.

Not a lot at this stage which can be done, it's a quirk of what is called None Stand Alone 5G Yes, it should drop down but it doesn't seem to happen in a lot of cases 

It will disappear when 5G coverage improves and Stand Alone 5G becomes the norm.

[RafaC]

Hey @AnnaRW were you able to sort it out?