5 days still no sim but my allowance countdown is now at 28 days

[Andy45]

I ordered a sim on 3/12/23,still not arrived but somehow i have a bill date and my allowance is counting down

[TallTrees]

Hi @Andy45 

I know this won't be a popular answer but have called o2 customer services here

Guide: How to find help & contact O2 

                         OR

Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter  X (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255.

ARE YOU ABLE TO POP INTO AN O2 SHOP?

[MI5 · Accepted solution]

@Andy45 

Your contract starts immediately and you are billed a month in advance.

O2 will refund you for the days waiting for the sim to arrive.

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