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4g showing but not working

KateIsh
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I recently switched from EE to o2 but I’m having significant problems with 4g in my area - even though I checked prior to sign up and coverage was rated as excellent.
Despite showing 4g on my phone, I can’t use the internet. To get around the issue, I’ve been switching my phone onto airplane mode and then back again, which seems to give me around 30 seconds - 1 minute of data but this isn’t sustainable long term.

When I check the status of the network, it always shows orange and ‘network congestion’. Has anyone else experienced the same? It’s really very poor in comparison to EE.

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MI5
Level 94: Supreme
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@KateIsh 

Help guide here Guide: How can I sort out my network issues? 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 127410 Posts
  • 614 Topics
  • 22123 Solutions
Registered:

@KateIsh 

Help guide here Guide: How can I sort out my network issues? 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 4
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KateIsh
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8BA1290F-6101-4138-9529-E8AC57CC951F.png

I’ve tried the below suggested guide, and I tweeted o2 on Tuesday but no response. Seems the issue is getting worse - these screenshots are from earlier today. Very frustrating!

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MI5
Level 94: Supreme
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Registered:

@KateIsh 

Message them again.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 4
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