4g showing but not working

[KateIsh]

I recently switched from EE to o2 but I’m having significant problems with 4g in my area - even though I checked prior to sign up and coverage was rated as excellent.
Despite showing 4g on my phone, I can’t use the internet. To get around the issue, I’ve been switching my phone onto airplane mode and then back again, which seems to give me around 30 seconds - 1 minute of data but this isn’t sustainable long term.

When I check the status of the network, it always shows orange and ‘network congestion’. Has anyone else experienced the same? It’s really very poor in comparison to EE.

[MI5 · Accepted solution]

@KateIsh 

Help guide here Guide: How can I sort out my network issues? 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

[KateIsh]

 

 

I’ve tried the below suggested guide, and I tweeted o2 on Tuesday but no response. Seems the issue is getting worse - these screenshots are from earlier today. Very frustrating!

[MI5]

@KateIsh 

Message them again.