cancel
Showing results for 
Search instead for 
Did you mean: 

2FA texts not being received

Gill23
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I note this seems to be a common theme and wondered if there was a quick fix , I moved to o2 the end of last month and until now my email account was logged into automatically but every 30 days it gets logged off , to get back on I need a 2FA code via text but it is not coming through and my recovery code which I had copied and pasted into my notes says it’s invalid , I have raised a ticket but it says 3 to 7 days and have some urgent emails I need to get into , turning off 2FA through Sky is also a lengthy process , any help appreciated

Message 1 of 2
219 Views
1 REPLY 1

MI5
Level 94: Supreme
  • 154546 Posts
  • 658 Topics
  • 29434 Solutions
Registered:

@Gill23 

Unfortunately there's nothing we can do here other than point you to this guide Guide: Text Message Tips (not sent or received) 

Otherwise iy's a case of waiting for O2 to sort.

As a side note, your emails may be accessible through your providers webpages.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
213 Views