Hi,
I got my Apple watch in December.
Straight away I had issues , where 'No data plan' was displayed on the watch. I contacted customer services back then but they couldn't help. So i posted on the forum where the issue got picked up by someone. A week later there was the same issue present. Again, I posted here and it got resolved by someone by resetting the eSim.
At that point, whoever was dealing with this issue added a second data plan to my watch. This was in January. And i've just noticed that since then I have been charged twice for the airtime plan for the same watch. I have 'sync1' and 'sync2' linked to my primary mobile number. It seems that during all the eSim resets, someone didn't deactivate one of the existing data plan and on added a second data plan without permisson to my account and as a result now i'm being double charged.
I spent 30 minutes today on the phone with someone at 202 to be told that if i cancel any of the data plans i am reliable to pay the watch off in full. And on top of that i wouldn't be reimbursed for the unusable data plan that is linked to my account.
I spoke to someone at one of the O2 shops in town and they told me that there was a known issue with the watches and phoned back in January.
Can someone please help me to resolve this?
I am looking to remove the unused 'sync' airtime plan from my account and also to be credited for the amount i was charged extra as a result of this issue.
Thank you.
