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02 LOCKED PHONE AND REFUSE TO RESOLVE ISSUE.

R1111111111112
Level 1: Joiner
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Registered:

My family are moving and were looking for internet deals, they decided on virgin who then sent an engineer for checks, everything was fine and the deal they were offered involved using an 02 sim (not too sure on the deal) however before they came and setup the installation and everything they cancelled and refused to provide my parents with a reason. This led to the 02 sim being frozen/locked which has now locked the phone it was in despite it not being an 02 phone. Now 02 just keep sending my parents on a run around to each department without actually helping. So far they've spoken to various deparments and companies and nobody has helped.

 

 

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Enlli
Level 65: Ultra-cool
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Registered:

Never heard of a SIM locking a phone. 

As you have explored other avenues I'll ask

@O2Lisa if she can help

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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O2Lisa
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Registered:

Thanks for the tag @Enlli.

@R1111111111112 I'll message you privately and look in to this for you 

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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