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Hey all,
We see some of you have already spotted this but we wanted to confirm that the TU Go app & service will be ending on 30th November. We’ll be notifying all customers that have the TU Go app about this from today, Tuesday 17th October, through to Friday 20th October.
While TU Go is ending, we’re continuing to offer alternative calling options for our customers. More information can be found here. As VoWifi (Voice over Wifi, part of our Wifi and 4G calling capabilities) continues to develop, we’re working with our vendors to expand the selection of handsets that we offer with Wifi and 4G calling capabilities. A full list of currently supported devices can be found here, where we will also add future devices when they’re available.
If the device you’re currently using doesn’t support Wifi and 4G calling, you can check the My O2 app or get in touch with our customer service team (202 from an O2 Pay Monthly mobile, 8002 from O2 Business mobile) to see what upgrade options are available to you.
We recommend that all TU Go users make copies of any stored messages or images that they have saved on the TU Go app, as the app won’t be accessible from 1 December.
A thank you
We know that some of our O2 Community members helped test the TU Go app during beta trials and provided varied and fantastic feedback which helped our team shape the app, add new features and fix any bugs. We hope you’ve enjoyed using TU Go, and again want to thank anyone from the O2 Community that helped us.
More information on the closure of TU Go can be found here: https://www.o2.co.uk/apps/tu-go
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@MI5 wrote:
O2 previously said the 6 wasn’t compatible but I had it working on my wife’s phone.
When challenged, O2 said that it may work on a 6 but they couldn’t support it as it wasn’t approved by them.
Bottom line is, it works but not officially.
Interesting! Though actually is showing on the list as being compatible....
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You and many others will be leaving.
No Lumia devices will be supported any further for anything from O2.
No Lumia devices will be supported any further for anything from O2.
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Ah, i guess that has been updated now.
It wouldn’t be the first time a customer found out something about the O2 network before O2 did!
It wouldn’t be the first time a customer found out something about the O2 network before O2 did!
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Absolutely shameful. I wouldn't mind but the closure of Tu is something that must have been decided a long time ago...yet poor customers get less than 6 weeks notice? 
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We don’t know but the arrogance of O2 says we don’t need Tugo anymore.
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@MI5 wrote:
We don’t know but the arrogance of O2 says O2 don’t need Tugo anymore.
There, fixed it for you...
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@madasaf1sh wrote:Hang on, you signed up for a contract where you knew you had poor signal, and relied on TU to make use of your contract, then in my view you have no comeback...
As TU doesn’t form part of your contract, as it is an added service, then you will either have to see out the end of your contract or pay it off..
Very harsh. Many people stayed with O2 because TU allowed them to use their phone at home or at work or even in remote places. O2 have made a point of pushing this as a reason to stay with O2. I have no signal barely in this hospital for the last 5 months so I rely on TU. Yes it's an add on but one we've had for many years. Now O2 are removing what is a lifeline for many.
You need to think about people's circumstances before criticising their actions.
