This week we’re looking to really get under the skin of Prize Draws, what you like about them, what you don’t and generally how we can improve your Prize Draw experience.
We know that this is a topic of interest and we’ll be getting lots of the team focussed on Prize Draws in the coming weeks. Your feedback is going to be really helpful for us to focus on the right areas, aiming to enhance your experience. We’d be keen not only to hear your feedback but any ideas you have too, no matter how big or small.
We’re look forward to reading your feedback!
Let's start with this typical scenario:
Now the questions:
As I encounter them - daily for 5 days in the case of Priority, and any others on the go in the app when something prompts me to open it and look...
For prizes that do not involve travel outside of about 100miles from home, I am in. Others, unless the prize itself is a trip or a holiday, well - I might look into it and decide I don't want a weekend in the Cotswolds, for example.
Change the website that you go to to see who the winners are...
The variety - draws are good of they change now and then.
"It could be me...!"
On screen, in e-mail - or in person if the prize is a big'un!
Who doesn't like a good prize draw?
Not applicable - I am in!
Prize draws build expectation, only to give you an impersonal "you lost" screen - "Meh". How many have won, how long ago was the last prize won - so much scope to engage people, squandered...😨
So here we go...
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here