cancel
Showing results for 
Search instead for 
Did you mean: 

zoom call%20charges

HATstar
Level 1: Joiner
  • 5 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I have just been charged over £130 for joining a zoom meeting on my phone lasting 54 minutes I don't understand why?

Message 1 of 15
3,671 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 144900 Posts
  • 635 Topics
  • 27775 Solutions
Registered:
But unfortunately, you chose to dial a US number.
Zoom provides local numbers for participants all over the world, you need to choose a local number to avoid charges.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Message 7 of 15
3,235 Views
14 REPLIES 14

Bambino
Level 84: Resplendent
  • 23191 Posts
  • 1028 Topics
  • 3688 Solutions
Registered:

@HATstar Who charged you the £130?

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 2 of 15
3,263 Views

HATstar
  • 5 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I dont know who charged me for the zoom call the number starts 00131

Message 3 of 15
3,258 Views

Bambino
Level 84: Resplendent
  • 23191 Posts
  • 1028 Topics
  • 3688 Solutions
Registered:

@HATstar 001 is the prefix for the USA. Were you on the zoom call to the US? Did you initiate the call or join it?

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 4 of 15
3,252 Views

HATstar
  • 5 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I joined the call that was set up by someone else.  I wanted to join the call by phone not video. Zoom provided an option to dial in with a list of numbers.  I just choose one of the numbers and joined the meeting. 

Message 5 of 15
3,246 Views

HATstar
  • 5 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I was in the uk and the call was set up in theUk

Message 6 of 15
3,242 Views

MI5
Level 94: Supreme
  • 144900 Posts
  • 635 Topics
  • 27775 Solutions
Registered:
But unfortunately, you chose to dial a US number.
Zoom provides local numbers for participants all over the world, you need to choose a local number to avoid charges.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 7 of 15
3,236 Views

Bambino
Level 84: Resplendent
  • 23191 Posts
  • 1028 Topics
  • 3688 Solutions
Registered:

@HATstar Unfortunately, an expensive lesson, and nothing you can really do about it.

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 8 of 15
3,231 Views

HATstar
  • 5 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I didn't see any local numbers listed and I was not advised to use a uk number.  

Message 9 of 15
3,225 Views

MI5
Level 94: Supreme
  • 144900 Posts
  • 635 Topics
  • 27775 Solutions
Registered:
Either way, the bottom line is that you made the call, so you need to pay for it I'm afraid.
As @Bambino says, am expensive lesson learned.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 10 of 15
3,227 Views