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zoom call%20charges

HATstar
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I have just been charged over £130 for joining a zoom meeting on my phone lasting 54 minutes I don't understand why?

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MI5
Level 94: Supreme
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But unfortunately, you chose to dial a US number.
Zoom provides local numbers for participants all over the world, you need to choose a local number to avoid charges.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Bambino
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@HATstar Who charged you the £130?

I DO NOT WORK FOR O2



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HATstar
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I dont know who charged me for the zoom call the number starts 00131

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Bambino
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@HATstar 001 is the prefix for the USA. Were you on the zoom call to the US? Did you initiate the call or join it?

I DO NOT WORK FOR O2



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HATstar
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I joined the call that was set up by someone else.  I wanted to join the call by phone not video. Zoom provided an option to dial in with a list of numbers.  I just choose one of the numbers and joined the meeting. 

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HATstar
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I was in the uk and the call was set up in theUk

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MI5
Level 94: Supreme
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But unfortunately, you chose to dial a US number.
Zoom provides local numbers for participants all over the world, you need to choose a local number to avoid charges.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 7 of 15
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Bambino
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@HATstar Unfortunately, an expensive lesson, and nothing you can really do about it.

I DO NOT WORK FOR O2



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HATstar
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I didn't see any local numbers listed and I was not advised to use a uk number.  

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MI5
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Either way, the bottom line is that you made the call, so you need to pay for it I'm afraid.
As @Bambino says, am expensive lesson learned.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 10 of 15
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