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Level 1: Joiner
Posts: 1
Registered: ‎08-11-2018
Accepted Solution

wifi calling

I cant seem to enable WIFI calling on my Galaxy note 9 its been enabled in myo2 App but dosnt seem to work. all help videos show different optiions to ones that I have

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Posts: 102,129
Topics: 550
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Registered: ‎04-04-2012

Re: wifi calling

@mattc 

O2 instructions here https://www.o2.co.uk/business/support/network-support/wifi-and-4g-calling#Samsung-set-up 

Make sure you reboot phone first.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 68
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Registered: ‎02-03-2019

Re: wifi calling

[ Edited ]

Can you answer these questions below and maybe we can help a little further?

  • Did you purchase the device directly from O2?
  • To check if your phone’s running O2 firmware, dial *#1234# and look at the CSC entry. If this line includes ‘TEF’, ‘O2U’ or ‘OTF’ then your device has O2 firmware and you can set up Wifi and 4G Calling.
Kindest Regards,
Andrew.
Samsung Galaxy S10+ on O2 UK
Nokia 1 Plus on O2 UK
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Posts: 102,129
Topics: 550
Solutions: 13,003
Registered: ‎04-04-2012

Re: wifi calling

Only Samsung that requires O2 firmware is J3 (2017).
The Note 9 will also work on open market firmware.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 18: Posting pro
Posts: 1,025
Registered: ‎22-04-2017

Re: wifi calling

Since when I had wifi calling on account but the pixel 2xl I had didn't have wifi calling on it
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Level 7: Part Timer
Posts: 318
Registered: ‎08-03-2019

Re: wifi calling

I have an unlocked UK note 9 ( on BTU firmware ,)

Took 3 days for WiFi calling and VoLTE to become active after enabling them on my account.

It also appeared after rebooting.( Which I had been doing periodically )

I have the option to prefer WiFi over cell also.

Phone app>3 dots >settings>WiFi calling.
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