why have you cancelled my direct debit

[aph1]

i have had a text from my bank saying you have cancelled my direct debit

[Enlli · Accepted solution]

We are all customers here and cannot access accounts. 

You need to contact Payment Management 

You can reach the Payment Management team on 0800 902 0217.

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Alternatively 

Message O2 on
Facebook (https://o2uk.co/O2CFB) 
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.

[MI5]

@aph1 

Good chance that you have been transferred to the new billing system.

O2 will be setting up a new direct debit as their account has changed.