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why have you cancelled my direct debit

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aph1
Level 1: Joiner
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on ‎20-01-2023 12:08

on ‎20-01-2023 12:08

i have had a text from my bank saying you have cancelled my direct debit

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Enlli
Level 69: Guiding Light
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on ‎20-01-2023 12:18

on ‎20-01-2023 12:18

We are all customers here and cannot access accounts. 

You need to contact Payment Management 

You can reach the Payment Management team on 0800 902 0217.

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Alternatively 

Message O2 on
Facebook (https://o2uk.co/O2CFB) 
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.

 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

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Enlli
Level 69: Guiding Light
  • 8956 Posts
  • 65 Topics
  • 1793 Solutions
Registered:

on ‎20-01-2023 12:18

on ‎20-01-2023 12:18

We are all customers here and cannot access accounts. 

You need to contact Payment Management 

You can reach the Payment Management team on 0800 902 0217.

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Alternatively 

Message O2 on
Facebook (https://o2uk.co/O2CFB) 
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.

 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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MI5
Level 94: Supreme
  • 151874 Posts
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Registered:

on ‎20-01-2023 13:00

on ‎20-01-2023 13:00

@aph1 

Good chance that you have been transferred to the new billing system.

O2 will be setting up a new direct debit as their account has changed.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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