why does my phone keep cutting off when i use it in my home

[Anonymous]

help

[Cleoriff Level 92: Chief]

Could be a mast issue? Check here

http://status.o2.co.uk/

[Bambino]

Could be the actual structure of your house. No network will guarantee a perfect signal indoors. If you're a Pay Monthly customer you could try the TuGo app so you can make and receive calls over your home WiFi.

http://www.o2.co.uk/apps/tu-go

[Anonymous]

Help thread -> http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Do-you-have-poor-coverage-signal-Indoors-This-ma...

[MI5 Level 94: Supreme]

Does it work OK outside your home?

[Anonymous]

yes its perfect

[Cleoriff Level 92: Chief]

---

@Anonymous wrote:

yes its perfect

---

Then you probably have your answer. Possibly due to the structure of the building and network issues when inside?

[Beenherebefore Level 32: Blockbuster]

18 inch thick stone walls in my house, keeps even the best signal at bay.

The local Tesco and Sainsburys which are  of metal cladded structures are another.

[MI5 Level 94: Supreme · Accepted solution]

Cleoriff is correct. It's your building construction so nothing you can unless on contract in which case you can use Tugo.