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Anonymous
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why does my phone keep cutting off when i use it in my home

on ‎16-12-2014 18:28

help

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Cleoriff
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Re: why does my phone keep cutting off when i use it in my home

[ Edited ]

‎16-12-2014 18:33 - edited ‎16-12-2014 18:33

Could be a mast issue? Check here

http://status.o2.co.uk/

 

 

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Bambino
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Re: why does my phone keep cutting off when i use it in my home

[ Edited ]

‎16-12-2014 18:35 - edited ‎16-12-2014 18:36

Could be the actual structure of your house. No network will guarantee a perfect signal indoors. If you're a Pay Monthly customer you could try the TuGo app so you can make and receive calls over your home WiFi.

http://www.o2.co.uk/apps/tu-go

I DO NOT WORK FOR O2



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Anonymous
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Re: why does my phone keep cutting off when i use it in my home

on ‎16-12-2014 18:38

Help thread -> http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Do-you-have-poor-coverage-signal-Indoors-This-ma...
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MI5
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Re: why does my phone keep cutting off when i use it in my home

on ‎16-12-2014 18:47

Does it work OK outside your home?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Anonymous
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Re: why does my phone keep cutting off when i use it in my home

on ‎16-12-2014 19:27

yes its perfect

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Cleoriff
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Re: why does my phone keep cutting off when i use it in my home

on ‎16-12-2014 19:33

@Anonymous wrote:

yes its perfect

Then you probably have your answer. Possibly due to the structure of the building and network issues when inside?

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Beenherebefore
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Re: why does my phone keep cutting off when i use it in my home

on ‎16-12-2014 20:03

18 inch thick stone walls in my house, keeps even the best signal at bay.

 

The local Tesco and Sainsburys which are  of metal cladded structures are another.

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MI5
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Re: why does my phone keep cutting off when i use it in my home

on ‎17-12-2014 02:15

Cleoriff is correct. It's your building construction so nothing you can unless on contract in which case you can use Tugo.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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