Solved: why can't i speak to a guru on line

Anonymous · ‎09-08-2017

why cant i speak to a guru on line

MI5 · ‎09-08-2017

Also check our help thread here to see if you can find an issue yourself.
https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-sort-out-my-network-issues/ba-p/10140...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

gindygoo · ‎09-08-2017

Hi there,

What exactly are you having an issue with?

Anonymous · ‎09-08-2017

i can't talk to some one on line! my phone won't call out so need to talk via internet!

jonsie · ‎09-08-2017

Try the live chat here

https://www.o2.co.uk/how-to-complain

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎09-08-2017

Also check our help thread here to see if you can find an issue yourself.
https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-sort-out-my-network-issues/ba-p/10140...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎09-08-2017

Or if having problems getting live chat to connect... then try this link http://www.o2.co.uk/mobile/chatnow

Veritas Numquam Perit

Marjo · ‎09-08-2017

Hi @Anonymous welcome to our forum! Please do try the advice above and let us know how you get on!

Anonymous · ‎09-08-2017

Been having the same problem also. Always says "we're checking if ones available" Been trying last few days. Shambles

MI5 · ‎09-08-2017

Keep trying and I'm sure you'll get there eventually.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

madasaf1sh · ‎09-08-2017

What browser are you using as I used live chat earlier today and was strait through to an advisor.

It might be worth clearing any cookies and your browser cache

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