cancel
Showing results for 
Search instead for 
Did you mean: 

why am i being billed for the month before i received my sim card?

CitizenPaul
Level 1: Joiner
  • 2 Posts
  • 2 Topics
  • 0 Solutions
Registered:

April 4th - sign up online for a sim only deal to switch from Three

April 5th - recieve a message saying I will receive a sim card in the next 1-3 days

April 6th - receive a bill for the period March 5th to April 6th:

£xx.00
Device number
0754998XXXX
Date issued
06 April 2022
Billing period
Until 06 April 2022
Post Brexit, unfair practices are still a breach of consumer rights (https://researchbriefings.files.parliament.uk/documents/CBP-9126/CBP-9126.pdf)
Does anyone know what O2's justification for this unfair practice is?
Message 1 of 2
105 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 128139 Posts
  • 614 Topics
  • 22488 Solutions
Registered:

@CitizenPaul 

You pay a month in advance for the standard tariff charge.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 2
102 Views
1 REPLY 1

MI5
Level 94: Supreme
  • 128139 Posts
  • 614 Topics
  • 22488 Solutions
Registered:

@CitizenPaul 

You pay a month in advance for the standard tariff charge.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 2
103 Views