Solved: why am I being charged if I closed my account

Mattia111 · ‎23-07-2023

Hi,

Why am I being charged still if I just closed my account 1 month ago?

pgn · ‎23-07-2023

It takes one final billing cycle to clear up any costs and credits, @Mattia111 - but if your Direct Debit is still active, you have no need to worry. Guide: Cancelling Your Contract has the info.

You can contact O2's Social Media Team via the link just below this post to check and be 100% certain, if you wish.

|-- O2 Social Media Team via Facebook Messenger

View solution in original post

pgn · ‎23-07-2023

It takes one final billing cycle to clear up any costs and credits, @Mattia111 - but if your Direct Debit is still active, you have no need to worry. Guide: Cancelling Your Contract has the info.

You can contact O2's Social Media Team via the link just below this post to check and be 100% certain, if you wish.

|-- O2 Social Media Team via Facebook Messenger

MI5 · ‎23-07-2023

@Mattia111

You get your final bill after 1 month of leaving.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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