where is my order

[PR]

where is my order

[PR]

where is my order

[PR]

I did it 7 days ago

[Cleoriff]

@PR 

We would have no idea sorry. You will need to contact customer services and ask Guide: How to find help & contact O2 

It could be out of stock etc.

Once your order is dispatched, you will get an email to track it https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order 

Hope that helps and welcome to the forum

[PR]

Order: [personal info removed]
iPhone pro Max 64G

[gmarkj]

This is not o2 customer service @PR.
You need to contact them - as said already - as they can tell you but we cannot: we are also customers.

[Cleoriff]

@PR 

See my answer above. Please remove the order number.

[jonsie]

If you have been accepted, your phone is almost certainly out of stock. O2 don't have a live stock system so ignore whatever the website says about being available. Check progress of your phone in My O2.

[Marjo]

Hi @PR , hope you're having a good Friday. There's some good general advice above on the order process as well as details on how to contact customer service if you need to query your order status further in case you cannot find the information in My O2.

Hope you get your new iPhone soon and it would be lovely to hear what you think of it when you've received it.

Thanks for the information above guys!