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Level 1: Joiner
Posts: 1
Registered: ‎24-09-2013
Accepted Solution

what a joke O2 is

So my contract came to the end since there is nothing good from O2 to choose for upgrade decided to go through the third party shop for an upgrade. Gues what order declined for the credit check reason? But then they quite happy to give you an upgrade directly rofl so is it really credit check issue or......????

14 years customer. No more! 

Level 69: Guiding Light
Posts: 16,542
Registered: ‎31-03-2010

Re: what a joke O2 is

@lucis You need to speak to customer service. We are all customers here, like yourself. https://community.o2.co.uk/t5/Welcome-News/How-to-find-help-amp-contact-O2-A-Guide/m-p/1201416


Level 49: Rootin' Tootin' 
Posts: 6,690
Registered: ‎26-03-2014

Re: what a joke O2 is

We often hear that upgrades don't go through a full credit check so that might be the reason.
Do you know what your credit score and history is like as that might help explain the rejection.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

Posts: 114,233
Topics: 569
Solutions: 15,403
Registered: ‎04-04-2012

Re: what a joke O2 is

[ Edited ]

Exactly as @gmarkj says. 

Upgrades do not get credit checks but new contracts do.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 13: Prompter
Posts: 890
Registered: ‎31-05-2019

Re: what a joke O2 is

[ Edited ]

It would be wise to check with the major credit agencies just in case there is something amiss.
Good luck and hope all works out ok for you.

Posts: 0

Re: what a joke O2 is



As you've mentioned a 'third party shop' I'm assuming here you mean an independent channel dealer or a company such as Carphone Warrhouse.


If you have not dealt with them before it's a certainty they'll put you through a credit check and you'll be subject to their credit management rules as you'll either be being billed directly by them and not O2 so unfortunately your history with O2 will not be taken into account.


Check your credit files and scores but remember this is no guarantee that a company will extend credit to you nor will they discuss their credit decision process.