on 09-11-2019 14:12
So my contract came to the end since there is nothing good from O2 to choose for upgrade decided to go through the third party shop for an upgrade. Gues what order declined for the credit check reason? But then they quite happy to give you an upgrade directly so is it really credit check issue or......????
14 years customer. No more!
Solved! Go to Solution.
on 09-11-2019 14:16
@lucis You need to speak to customer service. We are all customers here, like yourself. https://community.o2.co.uk/t5/Welcome-News/How-to-find-help-amp-contact-O2-A-Guide/m-p/1201416
on 09-11-2019 14:20
Do you know what your credit score and history is like as that might help explain the rejection.
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
on 09-11-2019 14:43 - last edited on 25-11-2019 10:19 by Marjo
Exactly as @gmarkj says.
Upgrades do not get credit checks but new contracts do.
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 09-11-2019 18:51
As you've mentioned a 'third party shop' I'm assuming here you mean an independent channel dealer or a company such as Carphone Warrhouse.
If you have not dealt with them before it's a certainty they'll put you through a credit check and you'll be subject to their credit management rules as you'll either be being billed directly by them and not O2 so unfortunately your history with O2 will not be taken into account.
Check your credit files and scores but remember this is no guarantee that a company will extend credit to you nor will they discuss their credit decision process.