This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

was sold a £17 per month sim only contract over the phone, just checked and it says its £30/month?!

Go to solution
Anonymous
Not applicable

on ‎04-01-2018 00:10

on ‎04-01-2018 00:10

hi,

 

Today I was sold , by an 02 member, a pay monthly sim only contract for £17 monthly. This was confirmed multiple times.

 

Ive now just checked 'my 02' and it says my tariff is a 12 month £30 per month sim only. This is NOT what i signed up for!

 

How can i cancel this?

 

Thanks,

 

James

Message 1 of 12
7,165 Views
0 Kudos
11 REPLIES 11

Go to solution
Cleoriff
Level 94: Supreme
In response to Anonymous
  • 122927 Posts
  • 826 Topics
  • 7470 Solutions
Registered:

on ‎06-01-2018 18:49

on ‎06-01-2018 18:49

Have you checked to see if you are on a promotional tariff?. If so it will be applied as a bolt on  https://community.o2.co.uk/t5/How-to-guides/Where-is-my-discount-or-Extra-Data/bc-p/1075494

Veritas Numquam Perit

Girl in a jacket
Message 11 of 12
1,035 Views
0 Kudos

Go to solution
MI5
Level 94: Supreme
In response to Cleoriff
  • 144338 Posts
  • 634 Topics
  • 27671 Solutions
Registered:

on ‎06-01-2018 18:53

on ‎06-01-2018 18:53

As said here already https://community.o2.co.uk/t5/Pay-Monthly/Miss-sold-contract/m-p/1101171#M143672
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 12 of 12
1,033 Views
0 Kudos
Related Content
Top Kudoed Authors
View All
Top