Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Pay Monthly

Reply
Anonymous
Posts: 0
Accepted Solution

was sold a £17 per month sim only contract over the phone, just checked and it says its £30/month?!

hi,

 

Today I was sold , by an 02 member, a pay monthly sim only contract for £17 monthly. This was confirmed multiple times.

 

Ive now just checked 'my 02' and it says my tariff is a 12 month £30 per month sim only. This is NOT what i signed up for!

 

How can i cancel this?

 

Thanks,

 

James

Posts: 70,190
Topics: 547
Solutions: 3,426
Registered: ‎04-01-2009

Re: was sold a £17 per month sim only contract over the phone, just checked and it says its £30/mont

You have a 14 day cooling off period so call customer service. 

But first read this and you may see a bolt on for the discount 

https://community.o2.co.uk/t5/How-to-guides/Where-is-my-discount/ba-p/1075493

Level 63: Greatness Assured
Posts: 12,577
Registered: ‎31-03-2010

Re: was sold a £17 per month sim only contract over the phone, just checked and it says its £30/mont

I knew there was an answer @jonsie, but I couldn't remember where to look for it.Confused

@Anonymous Please see the link in the post above. That should explain things for you.

I DO NOT WORK FOR O2

Posts: 70,190
Topics: 547
Solutions: 3,426
Registered: ‎04-01-2009

Re: was sold a £17 per month sim only contract over the phone, just checked and it says its £30/mont

I just Googled for it as I can't bookmark it because I need to delete some or I would never find it

I just hope this wasn't from a cold call and was O2 rather than a so-called trusted partner. 

Level 63: Greatness Assured
Posts: 12,577
Registered: ‎31-03-2010

Re: was sold a £17 per month sim only contract over the phone, just checked and it says its £30/mont

Hmmm....I just reread the OP's post and it does sound a little suspect. Let's hope it wasn't a cold call.Fear

I DO NOT WORK FOR O2

Anonymous
Posts: 0

Re: was sold a £17 per month sim only contract over the phone, just checked and it says its £30/mont

[ Edited ]

thanks for the responses everyone.

 

brb going to check out the bolt ons

Anonymous
Posts: 0

Re: was sold a £17 per month sim only contract over the phone, just checked and it says its £30/mont

Yeh, my bad. The bolt on is attached but the tariff shows the pre-discount price of £30. woops!

 

cheers guys

Posts: 70,190
Topics: 547
Solutions: 3,426
Registered: ‎04-01-2009

Re: was sold a £17 per month sim only contract over the phone, just checked and it says its £30/mont

No worries, glad your mind is at ease. Have a peaceful night.  😀

Highlighted
Former Staff
Posts: 1,192
Registered: ‎01-02-2017

Re: was sold a £17 per month sim only contract over the phone, just checked and it says its £30/mont

Hello @Anonymous

Glad to see @jonsie and @Bambino have helped you!!! Fantastic

 

Please let us know if there's something else we can do to help! We hope to see you around Wave

 

Get involved! If a post answers your question, please mark it as an "Accepted Solution”.If you are new to the community, please read How to use the community
Anonymous
Posts: 0

Re: was sold a £17 per month sim only contract over the phone, just checked and it says its £30/mont

Same ****** different prices. 

Point is I took my contract out beginning December. Only opened it today 6 /01/ 2018

so 14days cooling period won’t  work.