waiting time

JamieG · ‎17-02-2021

hi ,
just wondering as first time getting pay monthly phone. I ordered new phone other day and says its due for delivery tomorrow. But haven't got any emails to say its dispatched yet and live chat just told me I have to wait and see just if it comes on time.
Has anyone else orders take longer than the date given for delivery.

Bambino · ‎17-02-2021

@JamieG The answer to your question is thousands. You'll have to wait to receive an email with the tracking details. O2 doesn't employ a live stock reporting system. It's very possible that your device is out of stock. This happens on a regular basis.

I DO NOT WORK FOR O2

MI5 · ‎17-02-2021

@JamieG

O2 don't have a live stock system so it's anyone's guess if it's in stock or not.

Dispatch emails with tracking details get sent the evening before delivery is due.

http://www.o2.co.uk/help/phones-and-devices/how-to-track-your-order#qs

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

JamieG · ‎17-02-2021

Hi ,
I literally received my dispatch email there now.
thanks for your help
Jamie

MI5 · ‎17-02-2021

Good news

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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