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Level 1: Joiner
Posts: 7
Registered: ‎20-04-2019

voicemail

I am receiving several pings a day from my voicemail even though I have de activated it.  Is it possible that I have two voicemail accounts?

 

Posts: 87,696
Topics: 531
Solutions: 11,168
Registered: ‎04-04-2012

Re: voicemail

@Annen you only have one voicemail account per line. Do you have a dual SIM phone by any chance?
Also, how did you turn off voicemail?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 87,696
Topics: 531
Solutions: 11,168
Registered: ‎04-04-2012

Re: voicemail

https://community.o2.co.uk/t5/How-to-Guides/All-you-need-to-know-about-O2-Voicemail-901/ba-p/547712
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 7
Registered: ‎20-04-2019

Re: voicemail

I have only one sim card and as far as I know its not a dual sim phone (Nextbit Robin) . I deactivated the voicemail by dialling 1760..

I have since rebooted the phone overnight, and have had only one notification so far today, so hopefully it might have got the message

Level 1: Joiner
Posts: 7
Registered: ‎20-04-2019

Re: voicemail

Thanks for the link, Ive switched on call alert (1710)but now it wont switch off again, even though I dialled the same number again.
Highlighted
Posts: 87,696
Topics: 531
Solutions: 11,168
Registered: ‎04-04-2012

Re: voicemail

Sounds like you have a glitch in your voicemail so probably best to call customer services on 202 to have it reset.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 7
Registered: ‎20-04-2019

Re: voicemail

thanks I'll try that and let you know if it is successful
Level 1: Joiner
Posts: 7
Registered: ‎20-04-2019

Re: voicemail

I called 202 and they gave me a reset code to key in to switch off the voicemail, which appeared to work...

But no good, I'm still getting notifications from Phone Services. Several a day, even though I've deleted everything I can find connected to voicemail. Ive rebooted it, taken the sim card out and in, I can't take the battery out because it is a major operation in the nextbit robin. Iv'e blocked nextbit home services.

 

I'm stuck as to what to try next. This has only started happening since I started using this phone which is why I thought there might be another voicemail service lurking about.

Posts: 69,939
Topics: 547
Solutions: 3,412
Registered: ‎04-01-2009

Re: voicemail

Open the message settings and untick Cell Broadcast.

Posts: 87,696
Topics: 531
Solutions: 11,168
Registered: ‎04-04-2012

Re: voicemail

Customer services need to reset your voicemail on the server. Giving you "a key" which I guess was ##21# is just to turn voicemail off, which you've already done.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)