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visual voicemail

Amanda51
Level 1: Joiner
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Registered:

my visual voicemail has disappeared - just have a white screen saying call voicemail.  I changed my plan a few days ago and wonder if this is linked?  I have tried all the usual fixes - turning airplane mode on and off, etc, but no joy

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MI5
Level 94: Supreme
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Registered:

@Amanda51 

You need to contact O2 to add the idata bolt on to your account.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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