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video recording problem

EmmaElizabeth
Level 1: Joiner
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I cannot record video outside...the button turns grey...what am I doing wrong....Samsung S20 Plus
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MI5
Level 94: Supreme
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@EmmaElizabeth 

Open the camera app and go into settings.

There is a reset option to reset camera settings so give that a try first.

Also try turning HDR off.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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liggerz87
Level 20: Radiant
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Also try go to settings app then camera clear catch and memory
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