cancel
Showing results for 
Search instead for 
Did you mean: 

vast monthly bill increase

Bea2
Level 1: Joiner
  • 11 Posts
  • 4 Topics
  • 0 Solutions
Registered:

I got info regarding my bill increase. This happens each year so i expected it. However, it was certainly not over a £. This months bill was £1.10 of an increase there are no extras so this alegidly my new monthly rate. Trying to phone  i keep getting refered to the ap. I am severly disabled and don't have the dextarity to  use a smart phone so an ap is not posible. There is no  on line chat so i'm again forced to use this site. I apologies.

 

Any advice is welcome

 

Thanks

Message 1 of 7
282 Views
6 REPLIES 6

O2EmmaLouise
O2 Support
O2 Support
  • 254 Posts
  • 0 Topics
  • 28 Solutions
Registered:

Hi Bea2,

 

The increase is most likely due to RPI which was announced this year at 1.4%.

 

I'm going to tag @O2Lisa and @O2Waqas. They will be happy to look into your account for you and check your recent bill.

Message 2 of 7
280 Views

Bea2
  • 11 Posts
  • 4 Topics
  • 0 Solutions
Registered:

yes i understand that. But the notification was under £1 i can't understand why the increase was over £1

Message 3 of 7
275 Views

jonsie
  • 85248 Posts
  • 591 Topics
  • 4463 Solutions
Registered:

 

Oops read it wrong, dyslexia kicking in!

Increase this year is 1.4%

 

https://www.o2.co.uk/prices

 

RPI Changes from 25th March 2021

Consumer

Each year, your Airtime Plan will be increased by the RPI rate of inflation announced in February plus 3.9%. If RPI is negative, we’ll only apply the 3.9%. You’ll see this change on your April 2022 bill onwards.

 

Message 4 of 7
269 Views

O2Waqas
O2 Support
O2 Support
  • 119 Posts
  • 0 Topics
  • 7 Solutions
Registered:

Thank you for the tag @O2EmmaLouise 

 

@Bea2 I will send you a private message, so we can look in to this further for you

 

Thanks 

signature
Message 5 of 7
267 Views

jonsie
Level 94: Supreme
  • 85248 Posts
  • 591 Topics
  • 4463 Solutions
Registered:

@O2Waqas wrote:

Thank you for the tag @O2EmmaLouise 

 

@Bea2 I will send you a private message, so we can look in to this further for you

 

Thanks 


See link above @O2Waqas 

Message 6 of 7
264 Views

O2Waqas
O2 Support
O2 Support
  • 119 Posts
  • 0 Topics
  • 7 Solutions
Registered:

Thank you @jonsie

signature
Message 7 of 7
261 Views