vast monthly bill increase

[Bea2]

I got info regarding my bill increase. This happens each year so i expected it. However, it was certainly not over a £. This months bill was £1.10 of an increase there are no extras so this alegidly my new monthly rate. Trying to phone  i keep getting refered to the ap. I am severly disabled and don't have the dextarity to  use a smart phone so an ap is not posible. There is no  on line chat so i'm again forced to use this site. I apologies.

Any advice is welcome

Thanks

[O2EmmaLouise]

Hi Bea2,

The increase is most likely due to RPI which was announced this year at 1.4%.

I'm going to tag @O2Lisa and @O2Waqas. They will be happy to look into your account for you and check your recent bill.

[Bea2]

yes i understand that. But the notification was under £1 i can't understand why the increase was over £1

[jonsie]

Oops read it wrong, dyslexia kicking in!

Increase this year is 1.4%

https://www.o2.co.uk/prices

RPI Changes from 25th March 2021

Consumer

Each year, your Airtime Plan will be increased by the RPI rate of inflation announced in February plus 3.9%. If RPI is negative, we’ll only apply the 3.9%. You’ll see this change on your April 2022 bill onwards.

[O2Waqas]

Thank you for the tag @O2EmmaLouise 

@Bea2 I will send you a private message, so we can look in to this further for you

Thanks 

[jonsie]

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@O2Waqas wrote:

Thank you for the tag @O2EmmaLouise 

@Bea2 I will send you a private message, so we can look in to this further for you

Thanks 

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See link above @O2Waqas 

[O2Waqas]

Thank you @jonsie