using data in the Europe zone

[Anonymous]

Hi I'm currently in Cyprus which is listed in the Europe zone but my data won't seem to work out here, it just keeps saying 'can't connect to network'.

Im on a pay monthly contract so I should be able to use it as I would in the UK. 

Thanks

[Cleoriff]

Hi @Anonymous Hopefully you have data roaming enabled on your account?

Also try making a manual search for different networks and see if that works. If no joy then please give customer services a call https://www.o2.co.uk/contactus

Numbers from abroad are on that link  and its a free call +44 3448090202

[jonsie]

O2 are throttling data for contract customers. It could be just to slow to connect. Are you showing a good network signal and have you tried a manual network search to see if another network will give you a better connection?

[MI5]

Make sure you don't connect to a Turkish network either as that will trigger the old o2 travel charge if you have it or worse if you don't (from a bill perspective).
Data roaming turned on in data settings?
Try texting the word "Active" to 2020 then save and apply the settings that get sent back.

[MercedesS]

Hello @Anonymous, welcome to the O2 community!

Hopefully you got your network issue fixed by now. Please let us know to see if we can help you more and enjoy Cyprus 

[Anonymous]

I have the same issue. I am in Greece and cannot access data. The message on the screen says "Could not activate cellular data network. Turn on cellular data or use Wi-for to access data". On my iPhoneSE, Cellular Data is switched on, also Data Roaming. I connect manually to avoid picking up an Albanian network. I have tried several Greek networks and my phone indicates a strong signal each time with 3G. I can receive and make calls and texts but no data. 

[MI5]

Change your apn to "mobile.o2.co.uk" and it will work abroad.
When you get home you need to call O2 and ask them to change your data package to iData for iPhone, then rest your network settings so the apn is back to "iData.o2.co.uk"

[Anonymous]

Thank you so much, MI5. It works! 

[MI5]

Happy to help.