upgrading

[Anonymous]

Has anyone else had a problem where they have asked 02 to upgrade phone.  spent an hour on the phone sorting it out.  Lady says it wont let me attach the link which meant i couldnt get the new phone next day.  lady promised to call the next day when link was sendable to date (2 days later) no phone call, no phone.  Think I will use another provider any recommendations?

[MI5]

We always advise upgrading in store.

[Cleoriff]

Did you see the message in MY O2 informing you were able to 'Upgrade Now'?

If you were eligible that message would have been visible? http://www.o2.co.uk/myo2

Though as said by @MI5 we always advise instore as the best option. Particularly at this time of year...

[Marjo]

Hi @Anonymous how are you getting on? Any luck with the call back or are you still waiting? Please check your forum private messages when you get a moment - I'll drop you a quick message shortly to get a few additional details to see if we can help you out.