on 13-05-2013 19:38
on 13-05-2013 19:38
good evening all.
I was wondering if there was any way or has anyone chanced their luck with goodwill from o2 when they are slightly outside of their upgrade early period (mine is one month and i am 2 months away) , due to breaking my phone.
I really would rather stay with o2 but cost is cost and my £19.00 a month is VERY out of date so would like to change my tariff as well.
any ideas....anyone? , anyone?
cheers.
Solved! Go to Solution.
on 13-05-2013 19:55
on 13-05-2013 19:55
on 13-05-2013 19:39
on 13-05-2013 19:54
on 13-05-2013 19:55
on 13-05-2013 19:55
on 13-05-2013 20:00
@MI5 wrote:
Honestly I suggest you call 202 from your phone and speak to an adviser. I wouldn't bother with live chat as their script will say NO and they do not have any flexibility......
thanks chum , i pretty much thought as much.
This is that horrible time when one has to "haggle" , i hate doing it but i'll feel like a mug if i don't as everybody else seems to and my 100 mins and 100mg of data seems pretty silly at £19 now compared to everyone else.
i dont's want to feel like no mug i tells thee!
on 13-05-2013 20:03
I've just upgraded early. Had to pay my remaining 2 months tariff to do so. I collect my new phone on Weds.
Good Luck!!!
on 13-05-2013 20:08
@Anonymous wrote:I've just upgraded early. Had to pay my remaining 2 months tariff to do so. I collect my new phone on Weds.
Good Luck!!!
so in other words , they made you buy out the remains of your contract , which is fine but does'nt seem very fair , i don't mind starting a new contract now but i don't want to fork out another £40 to do so.
Thats why i wondered if they ever did it out of goodwill to loyal customers (6 years man and boy!!).
This is the clincher as being in the customer service trade myself i know at times you should bend the rules for a good quiet loyal customer rather than a shouty rude person. (no one likes them......right?)
cheers.
on 13-05-2013 20:11
on 13-05-2013 20:14
@Anonymous wrote:
Yep. I've been with them for 15 years (since BT Cellnet!!)
The goodwill gesture for me was cutting the last 3 months off my contract, my upgrade was 3 months early. So I just had to pay for the 2months until my early upgrade date.
that seems fair,maybe i'm asking too much.
we'll see whats happens tomorrow.
By the way , did you change your tariff at all?
on 13-05-2013 20:20